Voicemail Assistant (Intern) - Pennsylvania Legal Aid Network, Inc.

PLAN, Inc. logo

This position reports to the Director of DEIB & HR Operations at PLAN Inc. This role is responsible for answering calls, responding to voicemails, and documenting all communication and interactions for tracking purposes. This position is fully remote.

Salary Grade: Stipend

Salary Range: $350 per month/Stipend 

General Responsibilities Include:  

Administrative & Secretarial (50 %) 

  • Log and document all incoming and returned phone calls.
  • Ensure the responses occur within a 48-hour window.
  • Continue to organize the spreadsheet with important information including calling trends/themes. 
  • Clear answered voicemails to keep inbox from becoming overly backed up. 

Communication (50 %) 

  • Answer calls and respond to voicemails as they come in on the ZOOM phone.
  • Refer callers to the appropriate program/region of service as necessary.
  • Collaborate with PLAN’s administrative assistant on any calls that are complex or nuanced. 
  • Report any issues or irregularities to direct supervisor.

Other Duties 

  • Other duties as assigned. 

Minimum Qualifications:  

  • High school diploma required; current law school students preferred. 
  • 1-2 years of administrative assistance/call center experience. 
  • Must be able to communicate effectively, bilingual preferred. 
  • Ability to network and engage with internal and external stakeholders.  
  • Must be able to navigate Microsoft office products.  

This position is considered exempt under Department of Labor standards (subject to ongoing comparison to compensation standards for exempt/non-exempt employees). Per the PLAN Inc. personnel policies, comp time and overtime are authorized only with advance approval of the Executive Director.  

To apply, email a resume to: DEIB@palegalaid.net.


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