Voicemail Assistant (Intern) - Pennsylvania Legal Aid Network, Inc.
This position reports to the Director of DEIB & HR Operations at PLAN Inc. This role is responsible for answering calls, responding to voicemails, and documenting all communication and interactions for tracking purposes. This position is fully remote.
Salary Grade: Stipend
Salary Range: $350 per month/Stipend
General Responsibilities Include:
Administrative & Secretarial (50 %)
- Log and document all incoming and returned phone calls.
- Ensure the responses occur within a 48-hour window.
- Continue to organize the spreadsheet with important information including calling trends/themes.
- Clear answered voicemails to keep inbox from becoming overly backed up.
Communication (50 %)
- Answer calls and respond to voicemails as they come in on the ZOOM phone.
- Refer callers to the appropriate program/region of service as necessary.
- Collaborate with PLAN’s administrative assistant on any calls that are complex or nuanced.
- Report any issues or irregularities to direct supervisor.
Other Duties
- Other duties as assigned.
Minimum Qualifications:
- High school diploma required; current law school students preferred.
- 1-2 years of administrative assistance/call center experience.
- Must be able to communicate effectively, bilingual preferred.
- Ability to network and engage with internal and external stakeholders.
- Must be able to navigate Microsoft office products.
This position is considered exempt under Department of Labor standards (subject to ongoing comparison to compensation standards for exempt/non-exempt employees). Per the PLAN Inc. personnel policies, comp time and overtime are authorized only with advance approval of the Executive Director.
To apply, email a resume to: DEIB@palegalaid.net.
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