A webinar entitled Beyond Online Intake: Looking at Triage and Expert Systems will be offered for legal aid and pro bono program staff as part of the Legal Services National Technology Assistance Project/Pro Bono Net Community Training Series on Wednesday, December 4, 2013 at 1:00 pm Eastern.

Online Intake has been a highly popular LSTNAP/PBN Community Training series topic for the past two years. This year, a new capacity, called triage, is discusssed that can help make intake more efficient and robust by guiding litigants to the most appropriate resources and services.

This webinar will review the differences between intake, online intake and triage, explore and how expert systems can help maximize limited resources while improving client services. We will hear about robust online intake and triage projects underway or planned in Washington, DC, Illinois, Massachusetts and New Mexico. 

Panelists:

• Gwen Daniels, Director of Technology Development, Illinois Legal Aid Online
• Mike Grunenwald, Senior Project Specialist, DC Bar Pro Bono Program
• Liz Keith, LawHelp Program Manager, Pro Bono Net
• Gordon Shaw, Managing Attorney, Massachusetts Justice Project

Moderator:

• Mirenda Watkins, LawHelp Interactive Program Coordinator, Pro Bono Net

Webinar Details

Register: The training will be held via join.me, so no pre-registration is required. 

Join the meeting:  https://join.me/NTAPtraining 
Please enter your full name when prompted, followed by the name of your organization.

Join the audio conference:
No matter how you join the conference, everyone will be on the same audio call.

• By phone: Join the meeting, click on the phone icon and select "Join by phone." Dial the number and then the conference ID when prompted.
   
• By computer via internet: Join the meeting, click the phone icon and select 'Join by internet'. Click "Connect."

For more information on how to use the join.me platform, please see this useful resource from LSNTAP.

To see the full schedule of upcoming LSNTAP trainings for the year, please visit http://lsntap.org/trainings.

For questions about these trainings, please contact Jillian Theil of Pro Bono Net at jtheil@probono.net or (415) 400-8662, or Brian Rowe of Northwest Justice Project at brianr@nwjustice.org or (206) 395-6094 or through LSNTAP.org chat.