This position reports to the Director of DEIB & HR Operations at PLAN Inc. This role is responsible for answering calls, responding to voicemails, and documenting all communication and interactions for tracking purposes. This position is fully remote.

Salary Grade: Stipend

Salary Range: $350 per month/Stipend 
 

General Responsibilities Include:  

Administrative & Secretarial (50 %) 

• Log and document all incoming and returned phone calls.
• Ensure the responses occur within a 48-hour window.
• Continue to organize the spreadsheet with important information including calling trends/themes. 
• Clear answered voicemails to keep inbox from becoming overly backed up. 

Communication (50 %) 

• Answer calls and respond to voicemails as they come in on the ZOOM phone.
• Refer callers to the appropriate program/region of service as necessary.
• Collaborate with PLAN’s administrative assistant on any calls that are complex or nuanced. 
• Report any issues or irregularities to direct supervisor.

Other Duties 

• Other duties as assigned. 
   

Minimum Qualifications:  

• High school diploma required; current law school students preferred. 
• 1-2 years of administrative assistance/call center experience. 
• Must be able to communicate effectively, bilingual preferred. 
• Ability to network and engage with internal and external stakeholders.  
• Must be able to navigate Microsoft office products.  

This position is considered exempt under Department of Labor standards (subject to ongoing comparison to compensation standards for exempt/non-exempt employees). Per the PLAN Inc. personnel policies, comp time and overtime are authorized only with advance approval of the Executive Director.  

To apply, email a resume to: DEIB@palegalaid.net.