Intake Specialist - Neighborhood Legal Services, Pittsburgh

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Neighborhood Legal Services NLS ( is seeking a full-time Intake Specialist, to work in our Pittsburgh Office.

The Intake Specialist is responsible for:

  • Answering inbound calls from potential new clients for the law firm.
  • Answer basic questions regarding our services offered.
  • Create a case file  for each call in our case management system (Legal Server)
  • Gather basic documentation and information regarding clients concerns.
  • Provide information to attorney, schedule attorney-client consultation and assist attorney in disclosure package.
  • Assess caller needs and either assign an attorney to assist or redirect callers to appropriate resources.
  • Intake Specialist will have  heavy data entry work and client/attorney contact.
  • This position ensures that all intake messages, whether left by telephone or via the on-line intake system, are responded to on a daily basis, making and tracking referrals to other resources for each individual referred.


  • High school diploma or GED required.
  • Minimum two-years experience in customer service required, answering service experience preferred
  • Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems.
  • Must possess proficient typing (40 wpm) and spelling/grammar skills
  • Good Computer skills
  • Good Customer Service Skills
  • Knowledge of handling confidential information
  • Reliability in completing projects
  • Punctuality with arrival time
  • Professional demeanor

How to Apply

Apply for this position online.


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