Neighborhood Legal Services NLS (www.nlsa.us) is seeking a full-time Intake Specialist, to work in our Pittsburgh Office.

The Intake Specialist is responsible for:

• Answering inbound calls from potential new clients for the law firm.
• Answer basic questions regarding our services offered.
• Create a case file  for each call in our case management system (Legal Server)
• Gather basic documentation and information regarding clients concerns.
• Provide information to attorney, schedule attorney-client consultation and assist attorney in disclosure package.
• Assess caller needs and either assign an attorney to assist or redirect callers to appropriate resources.
• Intake Specialist will have  heavy data entry work and client/attorney contact.
• This position ensures that all intake messages, whether left by telephone or via the on-line intake system, are responded to on a daily basis, making and tracking referrals to other resources for each individual referred.

Qualifications

• High school diploma or GED required.
• Minimum two-years experience in customer service required, answering service experience preferred
• Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems.
• Must possess proficient typing (40 wpm) and spelling/grammar skills
• Good Computer skills
• Good Customer Service Skills
• Knowledge of handling confidential information
• Reliability in completing projects
• Punctuality with arrival time
• Professional demeanor

How to Apply

Apply for this position online.